Privacy Policy

Introduction

YSA London is a beauty collective located in Victoria, Central London. We provide a refined space where independent beauty and aesthetic professionals can work, welcome their own clients and offer treatments within a collaborative environment.

This Privacy Policy applies to personal information collected through this website, our contact forms, WhatsApp communication, phone calls, social media enquiries and interactions connected to YSA London.

For the purposes of this policy, “personal information” means any information that can identify you directly or indirectly, such as your name, contact details, booking information or communication history.

Information We Collect

We may collect and process the following types of personal information:

We only ask for information that is relevant to responding to your enquiry, managing bookings, improving our communication or providing a better client experience.

How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries sent through our website, WhatsApp, Instagram, email or phone.
• Arrange appointments or connect you with the relevant resident professional.
• Manage communication before and after an appointment.
• Provide information about YSA London, our space and resident professionals.
• Improve the website, client experience and general business operations.
• Send marketing communication only where permitted by law or where you have given consent.
• Comply with legal, regulatory, accounting or administrative requirements.

Legal Bases for Processing

We process personal information only where we have a lawful basis to do so. Depending on the context, this may include:

If you provide information that may relate to health, treatment suitability or personal care needs, we will treat that information with additional care and use it only where necessary for your enquiry, booking or treatment related communication.

How We Share Your Information

We do not sell your personal information. We may share your information only where necessary and appropriate, including with:

• Resident professionals at YSA London, when your enquiry relates to their services.
• Website, hosting, email, booking, analytics or communication service providers.
• Professional advisers, accountants, legal advisers or business support providers.
• Regulators, authorities or law enforcement bodies where required by law.

Some third party service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including for enquiry management, appointment administration, business records, legal obligations or dispute resolution.

General enquiries may be kept for a limited period after the conversation ends. Booking and business records may be kept for longer where required for accounting, legal or administrative reasons.

When information is no longer needed, we will delete it, anonymise it or securely archive it where appropriate.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

To exercise your rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before responding to a request.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, understand visitor behaviour and support digital communication.

Cookies may collect technical information such as device type, browser, pages visited and general interaction data. You can usually manage or disable cookies through your browser settings.

If we use analytics, advertising or tracking tools, the information collected may be processed by third party providers according to their own privacy practices.

Links to Other Websites and Professionals

This website may include links to websites, booking pages, social media profiles or external platforms operated by resident professionals or third parties.

We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any external website you visit.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, online system or electronic communication method can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through general website forms, Instagram or WhatsApp unless it is necessary for your enquiry.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact YSA London:

You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.